Monday, October 22, 2007
Stop Selling and Start Helping
One of the intentions of our Coaches Mastermind Group is to share resources that could enhance our coaching and/or business-building skills. At last month's meeting, we decided to add business skills presentations to our regular meeting agenda, in addition to the coaching skills & foundation principles that we take turns to present each month. We would like to invite speakers to talk to us about various business skills such as marketing, PR, sales, networking, public speaking, website design & optimization, etc. We couldn't find a speaker for this month, so, in the interim, Lois and I were asked to talk about what we have learned from Michael Port's Book Yourself Solid. Michael Port was interviewed by iPEC Coaching founder Bruce Schneider last week on his E-Factor show, and that's why I started reading his book again. Lois decided to talk about identifying your ideal client and niche. I decided to talk about the Super Simple Selling System.

I met Michael Port 2 years ago at the ICF (International Coach Federation) NYC-chapter annual conference, where he was one of the speakers. At that time I was a regular participant on his Think Big Revolution weekly calls, and I like his upbeat and empowering attitude on the calls. He strikes me as very warm, sincere and authentic, and very likable. I also likes that he honors his integrity. So I made a point to attend his breakout workshop at the conference and bought his Book Yourself Solid CD set afterwards (his book was not published yet).

In the 3-CD set, he talked about the Simple Selling Process, and it includes an extensive version and a condensed version of the process. That's what I presented to the group. However, I just looked at his hardcover book tonight, and found that he kept the condensed version and called it Super Simple Selling System.

Anyway, if you're like most people, you probably hate selling with a passion. Nobody likes a typical sleazy used car salesman, or the fear-based advertisement. But, as an entrepreneur, especially as a service professional, you obviously need to master, or at least get comfortable, at the selling process.

What I learned from his book changed my perspective about selling and greatly surprised my mastermind group members. First of all, he said, "You are not selling your products or services. You are not even selling yourself. You are selling a solution." That point alone shifted my perspective about selling. The focus is no longer on "proving" how good my products are, or how good I am. The focus is on offering a solution to the prospect's challenges.

The Super Simple Selling System that's outlined in the book sounds more like a coaching session than a sales session. He stressed the importance of keeping the conversation positive and empowering for the prospects, and keeping self-criticism out of it. He also asked us to "stop selling and start helping". When you are in the "helping mode", just as in any coaching sessions, you listen deeply and ask powerful questions to help the prospects zoom in on their goals and vision. More importantly, you help them visualize achieving their goals, really feel it, and come up with action steps to achieve their goals. This is exactly like a coaching session, where I ask empowering questions to help my clients clarify their goals, make them concrete, visualize their success, and create a step-by-step action plan.

You are providing a solution to the prospects, instead of trying to push a product on them. When you look at the selling process this way, you are in the "helping mode" and you are their partner in the problem-solving process. So, it only seems natural to ask the next questions:

"Would you like to have a partner to help you achieve your goals?

And, would you like that partner to be me?"


When I finished my presentation, I could see that everyone seemed so relieved to hear this information. None of us like selling (the traditional way), but, with Michael's new selling concept & process, we get to do what we love to do the most -- coaching and helping others!

Labels: , , , , , ,

 
posted by Hueina Su at 9:46 PM | Permalink |


2 Comments:


  • At 11/07/2007 10:11 AM, Anonymous Anonymous

    Hueina, this is an excellent article. I'm a big fan of Michael Port's, also. One thing I'd like to add - in my vocabulary, I've changed the word "selling" to "offering." Or "making myself available." I'm not selling anyone on anything. I'm making the clearest, most authentic offers that I can think of, based on what I know about those I'm meant to serve.

    A slight shift in vocabulary, but it makes a difference!

    Blessings,
    Andrea

     
  • At 11/09/2007 4:37 PM, Blogger Hueina Su

    Andrea:

    I love how you change the word "selling" to "offering"! Yes, it totally shifted the energy when you say you are making yourself available and offering your service/help to those who need it. Well said!